Getting Help
Ask in Discord
The fastest way to get an answer is the Bezel Discord. Start a post in #help-and-support and you'll usually hear back the same day, from us or from other people building design systems. Discord support is on every plan.
Give a quick description of what you were doing and what went wrong. A screenshot or screen recording speeds things up a lot.
You can also reach it from inside Bezel: Get help sits at the bottom of the side nav on every screen.
Contact the team directly
For anything you would rather not post in public, such as billing, account questions, or an Enterprise conversation, use the contact form. That goes straight to the team and usually gets a reply within one business day. It is also under Contact support in the account menu at the bottom of the side nav.
Support channels depend on your plan: Discord on every plan, email from Foundation, dedicated Slack from Pro.
Reporting a bug
Start a post in #bug-reports on the Discord. It helps to include:
- What you were trying to do
- What actually happened
- Your browser and OS
- The project name, if it's specific to one
Library issues
Bugs in the open-source packages are best reported on their repos, where they'll reach the code directly:
- bezel-kit — token compilation and the
bezelCLI - crystal — the live preview bridge
- loupe — context and font runtime helpers
- radium — the component library
Feature requests
If there's something you wish Bezel did, start a post in #feature-requests on the Discord so other people can weigh in, or send it through the contact form. What people ask for shapes what we build.